Refund policy
Returns, Refunds & Cancellations Policy
At Dublin Boutique, we want you to feel confident when shopping with us. This policy explains how returns, refunds, exchanges, damaged items, and cancellations are handled.
Nothing in this policy affects your statutory consumer rights.
1. Return Period
You have 14 days after receiving your order to notify us that you wish to return an eligible item.
If your order is delivered in multiple shipments, the 14-day period starts on the day you receive the last item from your order.
After notifying us that you wish to return an item, you have a further 14 days to send the item back.
To start a return, please contact:
Please include your order number and the item or items you wish to return.
2. Conditions for Returns
For change of mind returns, please take reasonable care of the products while they are in your possession.
You may inspect and try on clothing in the same way you reasonably would in a physical store.
Where reasonably possible, returned items should be:
• Unworn other than for trying on
• Unwashed
• Undamaged
• Returned with their original labels
• Returned with the original packaging where available
If an item has been handled beyond what is reasonably necessary to inspect it and this results in a reduction in value, we may make an appropriate deduction from the refund where permitted by law.
3. Items Excluded from Change of Mind Returns
Certain products may not be eligible for change of mind returns where an applicable legal exception applies.
This may include:
• Personalised or custom-made products
• Sealed products that are not suitable for return for health or hygiene reasons once the seal has been removed
• Underwear or similar hygiene-sensitive products where the hygiene seal has been removed
These exclusions do not affect your rights if an item is faulty, damaged, or not as described.
4. Damaged, Faulty or Incorrect Items
If you receive an item that is damaged, faulty, or different from what you ordered, please contact us as soon as possible at:
Please provide:
• Your order number
• A description of the issue
• Photos or videos where reasonably possible
Photos and videos help us assess the issue more quickly, but requesting visual information does not remove your statutory consumer rights.
Where an item is confirmed to be faulty, damaged, or incorrect, we will provide an appropriate solution in accordance with your legal rights. Depending on the circumstances, this may include:
• A replacement
• A repair where appropriate
• A full or partial refund
Where you have a legal right to reject or return faulty goods, reasonable return costs will be covered by Dublin Boutique.
Consumers in Ireland have statutory rights when goods are faulty, damaged, or not as described. Depending on the circumstances and applicable law, remedies may include repair, replacement, a price reduction, or a refund.
5. Return Shipping Costs
For change of mind returns, the direct cost of returning the item is the responsibility of the customer.
Our designated return warehouse is located in Asia.
International return shipping costs vary depending on the courier, parcel size, weight, and selected service. As a general indication, return shipping may cost approximately €25.
Dublin Boutique does not add a restocking fee to eligible statutory cancellation returns.
If an item is faulty, damaged, or incorrect and you are legally entitled to return it at our expense, we will cover reasonable return costs or provide appropriate return instructions.
6. Return Address
Please do not send returns to the address shown on the original shipping label unless our customer service team specifically instructs you to do so.
The address shown on a shipping label may belong to a carrier or logistics facility and may not be able to process customer returns.
Always contact us before returning an item.
Once your return request has been registered, we will provide the correct return instructions and return address.
Returns sent to an unauthorised address may not reach our return facility and may delay the refund process.
7. Partial Returns
You may return only part of an order.
You are not required to return all items from your order if you only wish to return one or more products.
Any refund will be calculated based on the items returned and any applicable promotional conditions.
8. How to Start a Return
To request a return, email:
Please provide:
• Your full name
• Your order number
• The item or items you wish to return
• The reason for the return, where applicable
A reason is not required when exercising your statutory right to cancel a qualifying online purchase.
For damaged, faulty, or incorrect products, please also provide photos or videos where reasonably possible so we can assist you more efficiently.
Our customer service team will provide the return instructions.
9. Refunds
Once a valid return has been received and processed, the refund will be issued to the original payment method.
Refunds will be processed without undue delay and within the applicable legal timeframe.
For statutory cancellation returns, we will issue the required refund no later than 14 days after receiving the returned goods or, where applicable, receiving sufficient evidence that the goods have been sent back.
Once a refund has been issued by us, your bank or payment provider may require additional processing time before the funds appear in your account.
This processing time is outside our control.
10. Original Delivery Costs
If you cancel and return your entire eligible order under your statutory cancellation rights, we will also refund the cost of our standard delivery option where a delivery fee was charged.
If you selected a more expensive or premium delivery method, we are only required to refund an amount equal to the standard delivery cost.
If you return only part of your order, the original delivery charge may not be refundable.
11. Exchanges
If you would prefer an exchange, please contact our customer service team.
Exchanges are subject to product availability.
Where an exchange is not available, you may return the eligible item and place a new order.
Your statutory rights are not affected.
12. Lost or Undelivered Parcels
If your parcel has not arrived, please contact us so that we can investigate the shipment with the carrier.
Goods remain our responsibility until they have been delivered to you or to a person nominated by you, except where you independently arranged a carrier that was not offered by us.
If your parcel is confirmed to be lost in transit and cannot be delivered, we will offer an appropriate solution such as:
• A replacement shipment
• A full refund for the undelivered goods
If your order has not arrived within 30 days of purchase, please contact us immediately so that we can investigate.
13. Incorrect or Incomplete Delivery Address
Customers are responsible for providing an accurate and complete delivery address during checkout.
If a parcel cannot be delivered because the address supplied by the customer was incorrect or incomplete, please contact us.
If the parcel is returned to our fulfilment facility, we may be able to arrange redelivery after the correct address has been confirmed. Additional delivery costs may apply where the delivery failure resulted from incorrect information supplied at checkout.
We recommend reviewing your shipping information carefully before completing your purchase.
14. Unclaimed or Refused Parcels
If a parcel is not collected from the carrier or is refused at delivery, it may be returned through the carrier's network.
Refusing a parcel does not guarantee that it will automatically be returned to our designated return warehouse.
If you wish to cancel or return your order, we recommend contacting us directly so that we can provide the correct instructions.
If a parcel has already been refused or returned to sender, contact us with your order number and tracking information so that we can investigate its status.
15. Order Cancellations
Our fulfilment process is highly automated.
If you would like us to stop an order before it enters fulfilment, please contact us within 5 minutes of placing your order.
After this period, the order may already have entered processing and we may no longer be able to intercept or modify the shipment.
This operational 5-minute period does not affect your statutory cancellation rights.
You may still inform us that you wish to cancel your eligible order. If the parcel has already entered fulfilment and cannot be stopped, you may need to receive the parcel and return it using the procedure described in this policy.
Cancellation requests can be sent to:
16. Contact Information
If you have any questions about a return, refund, exchange, or cancellation, please contact us.
Shop name: Dublin Boutique
Email: info@dublin-boutique.com
Contact form:
https://dublin-boutique.com/pages/contact
Our customer service team usually responds within 12 to 24 hours.