Privacy policy
Privacy Policy
Last updated: 10 August 2026
We appreciate your interest in Manchester Boutique. Protecting your personal information is important to us.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, and what rights you have when using our website or purchasing from us.
As a company established in the Netherlands and offering goods to customers in the United Kingdom, we process personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation and the UK GDPR.
1. Data Controller
The entity responsible for processing personal information through this website is:
Shop name: Manchester Boutique
Company name: 28COMMERCE
Company registration number: 90139755
Business address:
Leppedijk 4
3079 GM Rotterdam
Netherlands
Email: support@manchester-boutique.com
Tel.: +44 7453 413700
Manchester Boutique is operated by 28COMMERCE and currently supplies goods to customers within the United Kingdom.
2. Website Access and Hosting
When you visit our website, certain technical information may be collected automatically, including:
• Pages visited
• Date and time of access
• Referring website or URL
• Browser type and version
• Device and operating system information
• IP address
• Website interaction and technical information
This information may be processed to operate our website, maintain its security, prevent fraud, diagnose technical issues, and improve website functionality.
Where applicable, we rely on our legitimate interests in operating a secure and functional online store.
Our online store is hosted using Shopify's ecommerce infrastructure. Information processed through our store may therefore also be processed by Shopify in accordance with its applicable privacy practices.
3. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the website and improve your shopping experience.
These may include:
• Essential cookies required for functions such as the shopping cart and checkout
• Functional cookies
• Analytics and performance technologies
• Advertising and marketing technologies
Essential technologies may be used where necessary for the operation of our website.
Where consent is required for analytics, advertising, or other non essential technologies, these technologies are used only after the required consent has been provided.
You can manage your choices through our cookie consent settings. You may also configure your browser to restrict or delete cookies, although this may affect certain website functions.
4. Contacting Us
When you contact us through our contact form, email, telephone, or another customer service channel, we may process information including:
• Your name
• Email address
• Telephone number
• Order number
• Information contained in your message
We use this information to respond to your request and provide customer service.
The legal basis may be the performance of a contract, steps taken before entering into a contract, compliance with legal obligations, or our legitimate interest in communicating with customers and handling enquiries.
5. Customer Accounts and Orders
When you place an order or create a customer account, we may process:
• Your name
• Billing address
• Delivery address
• Email address
• Telephone number
• Order details
• Account information
• Transaction information
We process this information primarily to process your order, arrange payment, provide order updates, deliver your purchase, handle returns or refunds, and provide customer service.
Processing necessary to fulfil your order is based on the performance of our contract with you.
Certain information may also be retained where required to comply with accounting, tax, fraud prevention, or other legal obligations.
6. Payment Processing
Payments are processed securely through the payment providers made available during checkout.
Depending on the payment method selected, information such as the following may be provided to the relevant payment provider:
• Name
• Billing address
• Payment information
• Transaction amount
• Order information
Manchester Boutique does not store complete credit or debit card details on its own systems.
The payment methods currently available may include:
• Visa
• Mastercard
• American Express
• Maestro
• Shop Pay
• Pay by Bank
The exact payment options displayed at checkout may depend on your bank and the availability of the relevant payment provider.
Payment information is processed where necessary to complete your purchase and fulfil our contract with you.
7. Shipping and Logistics
To prepare and deliver your order, we may share the information necessary for fulfilment with our warehouse, fulfilment providers, carriers, and logistics partners.
This may include:
• Your name
• Delivery address
• Telephone number where required for delivery
• Email address where required for delivery updates
• Order information
Only information reasonably necessary to process and deliver your order is shared.
8. Analytics, Advertising and Marketing
We may process information about how visitors interact with our website to understand website performance, improve the customer experience, measure advertising effectiveness, and prevent fraud.
Where analytics or advertising technologies require your consent, they will only be activated after you have provided the required consent.
We may also send marketing communications where permitted by applicable law.
You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us at support@manchester-boutique.com.
Withdrawing marketing consent does not affect the processing of information that is necessary for your existing orders or other lawful purposes.
9. Sharing Personal Information
We may share personal information with trusted service providers where reasonably necessary to operate Manchester Boutique.
These may include:
• Ecommerce and website providers
• Payment service providers
• Warehousing and fulfilment providers
• Shipping and delivery companies
• Customer service providers
• Fraud prevention and security providers
• IT and hosting providers
• Analytics and advertising providers, where permitted
• Professional advisers such as accountants or legal advisers
• Public authorities where disclosure is legally required
We do not sell your personal information in the ordinary meaning of selling customer information for money.
10. International Data Transfers
Some of the service providers involved in operating our online store, processing payments, providing technology services, or fulfilling orders may process information outside the United Kingdom or European Economic Area.
Where personal information is transferred internationally, we take appropriate measures required under applicable data protection legislation.
Depending on the destination and circumstances, these measures may include recognised adequacy arrangements, approved contractual safeguards, or other legally permitted transfer mechanisms.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The exact retention period depends on the type of information and why it is being processed.
Order, transaction, accounting, and tax information may be retained for longer periods where required by applicable law.
When information is no longer required, it will be deleted, anonymised, or otherwise securely disposed of where appropriate.
12. Your Privacy Rights
Depending on the applicable data protection legislation and your circumstances, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Receive certain information in a portable format
• Object to certain processing
• Withdraw your consent at any time where processing is based on consent
• Object to direct marketing
• Exercise applicable rights relating to automated decision making
• Lodge a complaint with a data protection authority
To exercise your privacy rights, contact:
support@manchester-boutique.com
We may need to verify your identity before completing certain requests.
If you are located in the United Kingdom, you also have the right to raise concerns with the Information Commissioner's Office.
As 28COMMERCE is established in the Netherlands, you may also contact the Dutch data protection authority, the Autoriteit Persoonsgegevens, where applicable.
13. Security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet based service or method of electronic storage can be guaranteed to be completely secure.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, technologies, or business practices.
The latest version will always be published on this page together with the date on which it was last updated.
15. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Shop name: Manchester Boutique
Company name: 28COMMERCE
Company registration number: 90139755
Email: support@manchester-boutique.com
Tel.: +44 7453 413700
Support hours:
Monday to Friday: 8:00 am to 6:00 pm
Saturday: 8:00 am to 5:00 pm
Sunday: 8:00 am to 1:00 pm
UK time
Our customer service team usually responds within 12 to 24 hours.
Business address:
Leppedijk 4
3079 GM Rotterdam
Netherlands
Contact form: